Plain English Summary: We collect your contact information so we can help you. We do not sell your personal data to third parties. We do not share your information with utility companies without your explicit consent.
1. Overview
Power & Gas Services ("we," "our," or "us") operates as an independent energy information and connection service at powerandgasservices.com. We are not a utility company and are not affiliated with any electricity or gas provider.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or contact us for energy guidance. By using our services, you agree to the practices described here.
2. Information We Collect
Information You Provide Directly
When you contact us by phone or through our website, we may collect:
- Full name, phone number, and email address
- ZIP code and state of residence
- Service type and description of your inquiry
- Any other information you voluntarily share with our advisors
Information Collected Automatically
- IP address and approximate geographic location (city/state level only)
- Browser type, device type, and operating system
- Pages visited, time spent on page, and referring URL
- Cookie identifiers (see Section 5)
Call Recording
Calls may be recorded for quality assurance and training purposes. You will be notified at the beginning of any recorded call.
3. How We Use Your Information
- To provide energy guidance — our primary purpose is to help you navigate energy connection services.
- To contact you — responding to inquiries and delivering requested services.
- To improve our services — analyzing usage patterns to enhance our website and advisory quality.
- To comply with legal obligations — retaining records as required by applicable law.
- For advertising measurement — anonymized and aggregated data to measure ad effectiveness (Google Ads, etc.). This does not personally identify you.
4. Sharing Your Information
We do not sell your personal information. We may share it only in these limited circumstances:
Service Providers
Trusted third parties (hosting, analytics, CRM software) who process data on our behalf under strict confidentiality agreements and may not use your data for their own purposes.
Licensed Energy Suppliers (With Your Consent Only)
If you request information about connection options, we may share your contact details with licensed energy suppliers in your state — only with your explicit consent, which you can withdraw at any time.
Legal Requirements
We may disclose information if required by law, court order, or to protect the rights and safety of Power & Gas Services, our customers, or others.
5. Cookies & Tracking Technologies
- Essential Cookies: Required for the website to function. Cannot be disabled.
- Analytics Cookies: Google Analytics — anonymized, aggregated data only. Opt out here.
- Advertising Cookies: Google Ads conversion tracking cookies. These do not personally identify you.
You can control or delete cookies through your browser settings. Disabling certain cookies may affect website functionality.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including SSL/TLS encryption (HTTPS), restricted access controls, and regular security reviews. No internet transmission is 100% secure, but we use commercially acceptable means to protect your information.
7. Your Privacy Rights
Depending on your state of residence, you may have the right to: access your personal data, correct inaccurate data, request deletion, opt out of data sharing, and non-discrimination for exercising these rights.
California Residents (CCPA)
California residents have additional rights under the California Consumer Privacy Act (CCPA). We do not sell personal information as defined under the CCPA.
How to Exercise Your Rights
Contact us at privacy@powerandgasservices.com or (833) 611-5308. We respond within 30 days.
8. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected data from a minor, please contact us immediately and we will delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be reflected in the "Updated" date at the top of this page. Continued use of our services constitutes acceptance of the updated policy.