Our information service is always free to customers. This policy explains our full refund terms.
Power & Gas Services charges customers nothing for our information and guidance services. Because our service to you is always completely free, there is nothing to refund for the advice and information we provide.
Power & Gas Services provides independent energy information and connection guidance at no cost to the customer. We do not charge consultation fees, subscription fees, service fees, or any other fees to customers for the guidance and information we provide.
Because we do not charge customers for our core information service, no refund applies to the consultation itself. You will never receive an invoice from Power & Gas Services for speaking with our advisors or receiving energy guidance.
To be completely transparent:
Warning: If anyone claims to be from Power & Gas Services and requests payment for our information or advisory services, please contact us immediately at (833) 611-5308. This would not be authorized by us.
In some cases, our advisors may connect you with or refer you to third-party licensed energy suppliers or service providers. If you enroll in or purchase a service from any third-party provider through our referral:
We strongly recommend reviewing the terms, cancellation policy, and refund policy of any third-party service before enrolling or making a purchase.
Power & Gas Services may receive referral fees or commissions from licensed third-party energy suppliers when customers choose to enroll in services through our assistance. This compensation:
If you have any concern about our services — including the conduct of an advisor, the accuracy of information provided, or any charge you believe was improperly associated with our referral — please contact us promptly. We aim to respond to all inquiries within 2 business days.